Drain problems usually affect a single fixture, such as a sink or shower. Sewer line problems often affect multiple drains at once or cause backups from floor drains or cleanouts.
Yes. Emergency service is available for situations involving active backups, overflows, or flooding that may cause property damage or health risks.
Drains R Us provides drain and sewer services throughout Greater Boston and surrounding areas, including Boston, Cambridge, Somerville, Brookline, Newton, Watertown, Belmont, and Quincy.
We start by understanding the symptoms and, when necessary, use diagnostic tools such as video pipe inspection to confirm the cause and location of the issue before recommending service.
No. Drain and sewer problems vary by cause and system condition. The recommended service depends on whether the issue is localized, recurring, or affecting the main sewer line.
No. Hydro jetting is used when heavy buildup coats the pipe interior or when recurring clogs persist. Many issues can be resolved with standard drain cleaning.
The technician will review symptoms, assess the system, and explain recommended next steps based on observed conditions before work begins.
Service time varies depending on the issue. Simple drain cleaning may be completed quickly, while sewer line diagnostics or complex problems may require additional time.
In most cases, yes. Being present allows you to review findings, ask questions, and approve recommended work.
Yes. Preventive maintenance helps identify buildup and early warning signs before they develop into major backups or system failures.
Frequency depends on usage, pipe age, and history of clogs. High-use systems or older properties may benefit from scheduled maintenance.
Because drain and sewer issues vary widely, pricing is typically determined after evaluating the system condition. This ensures recommendations are accurate and appropriate.
Yes. Recommended services and next steps are explained before work proceeds.
If you are unsure whether a situation requires immediate attention or routine service, contacting us allows us to help determine the appropriate response.
